Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Our offerings includes but is not limited to:
IT Service Management
ITIL®4 Foundation
PECB Certified ISO/IEC 20000 Foundation
PECB Certified ISO/IEC 20000
Lead Auditor
PECB Certified ISO/IEC 20000
Lead Implementer
SERVICE DESK ANALYST V8 (SDA)
SERVICE DESK MANAGER V8 (SDM)
ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORT (CDS)
ITIL 4 LEADER: DIGITAL AND IT STRATEGY (DITS)
ITIL 4 STRATEGIST: DIRECT, PLAN AND IMPROVE (DPI)
ITIL 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (DSV)
ITIL 4 SPECIALIST: HIGH-VELOCITY IT (HVIT)
ITIL 4 SPECIALIST: MONITOR, SUPPORT AND FULFIL
ITIL® 4 PRACTITIONER: INCIDENT MANAGEMENT
ITIL 4 PRACTITIONER: MONITORING AND EVENT MANAGEMENT
ITIL 4 PRACTITIONER: PROBLEM MANAGEMENT
ITIL® 4 PRACTITIONER: SERVICE DESK
ITIL®4 PRACTITIONER: SERVICE REQUEST MANAGEMENT
