ITIL (Version 5), launched in February 2026, represents the next evolution of IT service management—an AI-native framework designed for the end-to-end management of digital products and services. It unifies product and service management into a single, cohesive lifecycle, enabling organizations to deliver value with greater speed, intelligence, and consistency. By embedding AI-driven guidance and enhancing user experience, ITIL (Version 5) empowers businesses to operate with increased agility, optimize performance, and stay competitive in today’s rapidly evolving digital landscape.
The New ITIL
ITIL Foundation
ITIL Foundation Bridge
ITIL Product
ITIL Service
ITIL Experience
ITIL Strategy
ITIL Transformation
AI Governance ( Coming Soon )
ITIL® Official Qualification Scheme (Version 5.0)
Notes:
- ITIL Foundation is the only certification prerequisite across all Core Modules, including ITIL Transformation.
- ITIL Foundation and ITIL AI Governance have no prerequisites.
- ITIL Transformation may be taken immediately after ITIL Foundation. While sequencing is flexible, the scheme illustrates the recommended learning pathway.
Designations:
- ITIL Master: ITIL Practice Manager + ITIL Managing Professional + ITIL Strategic Leader
- ITIL Practice Manager: ITIL Foundation + ITIL Monitor, Support and Fulfill or ITIL Plan, Implement and Control or ITIL Collaborate, Assure and Improve + ITIL Transformation
- ITIL Managing Professional: ITIL Foundation + ITIL Product + ITIL Service + ITIL Experience + ITIL Transformation
- ITIL Strategic Leader: ITIL Foundation + ITIL Strategy + ITIL Transformation
