ITIL® 4
Practitioner:
Monitoring
and Event
Management
This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area.
Learning Objectives
At the end of this course, attendees will have an understanding of the following:
- Improve IT service availability
- Proactive or early detection of incidents and problems
- Understand service health
- Boost availability and performance reporting
- Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
- Raise visibility of and manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model
Audience
- Individuals continuing their journey in service management
- ITSM Managers and aspiring ITSM Managers
- IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
- Existing ITIL qualification holders wishing to update their knowledge.
Certification
ITIL® 4 Practitioner: Monitoring and Event Management
Exam Structure
20 Multiple Choice Questions
30 minutes
Pass Score 13/20 or 65%
Pre-requisites
- ITIL® 4 Foundation Certificate in IT Service Management
- Training through an Accredited Training Organisation
Note: Exam vouchers and the ITIL 4 Core Book are included in the course fees.