ITIL® 4
Strategist:
Direct, Plan
and Improve
(DPI)
The ITIL 4 Strategist: Direct, Plan and Improve course is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
This course is for IT and digital managers of all levels involved in aligning work to organizational strategy or developing and continually improving teams or services. DPI will help anyone involved in planning work, improving products, and managing organizational change, and those responsible with interfacing with governance, risk and compliance.
Learning Objectives
At the end of this course, attendees will have an understanding of the following:
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the SVS
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan, and improve value streams and practices - Understand the digital product lifecycle in terms of the ITIL operating model
- Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
- Know how to contribute to achieving value with digital products.
Audience
- Individuals continuing their journey in service management
- ITSM Managers and aspiring ITSM Managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to update their knowledge.
Certification
ITIL® 4 Strategist: Direct, Plan and Improve
Exam Structure
40 Multiple Choice Questions
90 minutes
Pass Score 28/40 or 70%
Pre-requisites
- ITIL 4Foundation Certificate in IT Service Management OR
- ITIL® 4 Managing Professional Transition Certificate
Training through an Accredited Training Organisation
Note: Exam vouchers and the ITIL 4 Core Book are included in the course fees.