Service Desk Institute (SDI)

The Service Desk Institute produces internationally recognised standards for service desk and IT support professionals which set out clear definitions for the key service desk roles of Service Desk Analyst and Service Desk Manager.

These internationally recognised professional standards form the basis of SDI’s Service Desk Manager (SDM) and Service Desk Analyst (SDA) training courses and exams, managed by PeopleCert. Both courses lead to qualifications that are recognised globally.